Privacy Policy | Phoenix Psychology

At Phoenix Psychology Practice we are committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website and/or use our services, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes.

Any questions regarding this Policy and our Privacy Practices should be sent by email to: info@phoenix-psych.com or by writing to: The Phoenix Psychology Practice, Burton Farm, Curry Rivel, TA10 0PF. Alternatively, you can telephone +44 (0) 7901106033.

Who are we?

The Phoenix Psychology Practice is a consultancy service which aims to support organisations and individuals with the tools they need to achieve their full potential. We are a team of highly qualified assessors, psychologists and counsellors who operate throughout the UK and Ireland.

We specialise in providing neurodiversity services to adults in areas related to Dyslexia, Autism (and ASC), ADHD, Dyspraxia, Dyscalculia, Cognitive Processing Difficulties, Mental Health and other neurodivergent conditions.

The Phoenix Psychology Practice is registered with the Information Commissioner’s Office (ICO) under registration reference C1370064.

How do we collect information from you?

We obtain information about you when you use The Phoenix Psychology Practice services; for example, when you access our website, contact us about products and services, use our services or receive our newsletter.

What type of information is collected from you?

The personal information we collect might include your name, address, email address, IP address, and past diagnosis/es. If you make an online purchase, your card information is not held by us; it is collected by our third-party payment processors, who specialize in the secure online capture and processing of credit/debit card transactions.

How is your information used?

Your information could be used in any of the following ways,:

deliver services – e.g. diagnostics, assessments, counseling services
process orders that you have submitted;
to carry out our obligations arising from any contracts entered into by you and us;
seek your views or comments on the services we provide;
notify you of changes to our services;
send you communications which you have requested and that may be of interest to you;
process a job application.

We review our retention periods for personal information on a regular basis. We will hold your personal information on our secure systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to your information?

We will not share, sell or rent your information to third parties other than if you have come to us via an Occupational Health provider, in which case you have entered into an agreement with them.

We will not share your information with third parties for marketing purposes.

What is our email policy?

We only send emails to inform you of new services or products to you if you have signed up for them on our website, over the phone or on one of our order forms.

However, your right to control the emails you receive is very important to us, so we ensure you can easily unsubscribe at any time. We recognise that your data is private and we will not share your email data with anyone else. If you believe you have received unwanted, unsolicited email from us, sent by us or purporting to have been sent by us, please forward it to us with your comments at: info@phoenix-psych.com

Do we analyse email data?

No we do not track and use email data.

Third party payment providers we work in association with

We do not currently work in association with third party payment providers.

Your choices

We will not contact you for marketing purposes by email, phone or text message. We do not have such a policy. We have assessors who may be involved in PhD or other research projects and may clearly ask candidates if they are interested to participate in anonymised. We will never ask a third party for this and if any person or organisation approaches you for participating in research please clear this with our management with an email so that you may ascertain its validity and intent. Your details including your Report is shared only with your explicit consent. You can check /update your consent preferences at any time in your personal login dashboard. You may also do this by emailing info@phoenix-psych.com or write to us at: The Phoenix Psychology Practice Limited, Burton Farm, Curry Rivel, Langport TA10 0PF. Alternatively, you can telephone +44 (0) 7901106033..

How you can access and update your information

The accuracy of your information is of vital importance to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: info@phoenix-psych.com, or write to us at: The Phoenix Psychology Practice, Burton Farm, Curry Rivel, Langport TA10 0PF. Alternatively, you can telephone +44 (0) 7901106033. You have the right to ask for a copy of the information the Phoenix Psychology Practice hold about you which we will respond to within 30 days of receiving the request. If you have come to us via an Occupational Health provider or third party, you will need to make the request to them and we will provide them with this information.

Security precautions in place to protect the loss, misuse or alteration of your information

When exchanging personal information, we take steps to ensure that it’s treated securely. Any sensitive information is password protected.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

Use of ‘cookies’

Like many other websites, our website uses ‘cookies’. Cookies are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.

It is possible to switch off cookies by setting your browser preferences. However, turning cookies off may result in a loss of functionality when using our website, e.g., prices may not display correctly if your location cannot be ascertained.

Links to other websites

Our website may contain links to other websites run by other organisations. This Privacy Policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site. We recommend that you check the policy of that third party site.

As part of the services offered to you through our website, the information which you provide to us may be transferred to countries outside the UK. By way of example, this may happen if any of our servers are from time to time located in a country outside of the UK. These countries may not have similar data protection laws to the UK. By submitting your personal data through our website, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the UK in this way, we will take reasonable steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy and under General Data Protection Regulation (GDPR) legislation.

If you use our services while you are outside the UK, your information may be transferred outside the UK in order to provide you with those services. Your data will otherwise not be transferred outside of the UK.

Filing a complaint

If you are not satisfied with how The Phoenix Psychology Practice manages your personal data, you have the right to make a complaint to the Information Commissioner’s Office (https://ico.org.uk/). The Phoenix Psychology Practice Limited is registered with the Information Commissioner’s Office under registration reference C1370064.

Review of this Policy

This Policy was last updated in August 2023.